Privacy Policy
Last Updated: January 15, 2026
Effective Date: January 15, 2026
Metrova is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our consulting services. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Company name and position
- Information provided through contact forms or consultation requests
- Communication preferences
- Any other information you choose to provide
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address and device identifiers
- Browser type and operating system
- Pages viewed and time spent on pages
- Referring website addresses
- Date and time of visits
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and consultation requests
- To provide consulting services and deliver agreed-upon engagements
- To communicate with you about our services and respond to your questions
- To improve our website functionality and user experience
- To analyze website usage and optimize our content
- To comply with legal obligations and protect our rights
- To send you relevant information about our services (with your consent)
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: You have given clear consent for us to process your personal data for specific purposes
- Contract: Processing is necessary for the performance of a contract with you
- Legitimate Interest: Processing is necessary for our legitimate business interests
- Legal Obligation: Processing is necessary to comply with legal requirements
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, email delivery)
- Professional Advisors: Legal, accounting, or other professional advisors as needed
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, acquisition, or asset sale
All third parties with whom we share data are required to maintain appropriate security measures and use your information only for specified purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure servers and access controls
- Regular security assessments and updates
- Employee training on data protection
- Incident response procedures
While we take reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your information.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods vary based on:
- The nature of the information collected
- Our relationship with you
- Legal or regulatory requirements
- Legitimate business purposes
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.
8. Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request access to your personal information
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal information
- Restriction: Request restriction of processing in certain circumstances
- Data Portability: Request transfer of your data to another service provider
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Hong Kong. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and ensuring that recipients provide adequate levels of data protection.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
13. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Metrova
26/F, The Gateway Tower 2
25 Canton Road, Tsim Sha Tsui
Hong Kong
Email: [email protected]
Phone: +852 2581 4739
14. Supervisory Authority
You have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data in Hong Kong if you believe we have not complied with applicable data protection laws.